I just moved to the Netherlands and I joined Ziggo 2 months ago and I’m being actively scammed by this awful company. More than 10 times I’ve contacted customer support and all I get are lies and lies.
I got in a 1 year contract with them with the promise of 50% discount for 12 months.
- The first invoice comes and it’s wrong, but I’m told that I have to pay the full amount € 99,71 (instead of the correct € 75.72) or I will get incassokosten on top of that.
- I’m promised in many occasions by customer support that the next invoice will be corrected and that they will return the money that was wrongfully taken from my account.
- The next invoice arrives and it’s wrong again. In the May invoice I should be paying € 8.75 (€ 32,74 - € 23,99), instead, it states that € 132, 45 will be deducted from my account.
- Now I’m being told again and again that next month….
I can’t believe that this company keeps getting away with this behaviour. I also don’t know what to do. At this point this is blatantly fraud and nobody is doing anything about them. I’ve searched online and I’m not the only customer they are doing this to. I also have it in writing from one of their representatives that more people have been affected by their ‘mistake’.
There has to be some kind of consumer protection in this country isn’t it there?